Usability Testing for Community Data Sites

ImageDenice (Warren) Ross and Joy Bonaguro, presentation at the URISA Public Participation GIS Conference in July 2003

Usability testing is the only way to ensure that a web site designed for the public is truly usable. Devoting resources to such testing pays off by making a web site more efficient, effective, and credible, and leaves a trail of satisfied users who come back to the site and recommend it to their colleagues. This document summarizes research behind why usability testing is important, especially in web-based GIS, and concludes with a basic protocol for applying usability testing to community data and mapping systems.

Visit this archived website for the PPT presentation, and tools and templates…